FREQUENTLY ASKED QUESTIONS

The restoration industry has developed processes and systems that are commonly used by reputable companies. This means that company X likely uses the same process as company "Y" which has a similar system to company "Z". What truly separates the companies are two factors: application and personnel.

RECLAIM of Washington takes the unique application approach of operating seven days a week and only accepting one invasive mitigation project at a time; this allows us to sincerely provide exceptional customer service because each and every customer is our one and only customer at that time.

Also, each project is supervised by fully trained, certified and experienced mitigation experts who understand how each aspect of the process and system of the project interacts with one another.

Most of all, by being experts in our field and not being stressed by the “need to get to the next project” our staff can genuinely focus on your needs to bring your property back to normal quickly

Generally, a detailed estimate prior to service is not necessary because the nature of the work performed by a mitigation company is recognized as “emergency service” designed to prevent additional damage. Further, the extent of the damage often far exceeds the initial inspection process. In fact, obtaining multiple estimates tend to delay necessary services and cause additional damage to the property which may result in partial denial of coverage.

As a courtesy to each client, RECLAIM of Washington offers an inspection report prior to each project and a detailed statement of performed services upon completion for you to review. Since most reputable mitigation companies like RECLAIM of Washington use the same estimating software (Xactimate) as the insurance carriers, there are generally no disputes regarding the cost of services performed

These types of projects are often challenged with dozens of factors, however, a general time frame of 10-15 days for the structure, and 20-30 days for contents, is a reasonable expectation. Your project may take more or less time, depending on the extent of the damage and the number of contents involved.

A general time frame of 7-10 days is reasonable. Projects that exceed this amount of time generally require special authorizations from insurance carriers or pre-planning discussions between the property owner and RECLAIM of Washington.

While each project is as unique as the building and occupants themselves are, a general time frame of 5-7 days is reasonable (this includes pre-testing by an industrial hygienist, and remediation & clearance testing by an industrial hygienist).

Your project may take more or less time, depending on the extent of the damage and the amount of content involved. Also, once the mold remediation is complete, there are generally 3-5 days of water mitigation that are required

You are generally responsible to pay your deductible which is often deducted from the restoration payment rather than the mitigation portion of the project. Also, many insurance companies do not extend coverage for repairing the “cause” of the damage such as plumbing repairs.

Finally, unless you can provide specific receipts, do not be surprised if your insurance carrier requires you to replace damaged items prior to reimbursement. Your insurance adjuster will explain all of your obligations when they review your claim with you

RECLAIM of Washington takes full accountability and responsibility for all work we perform. As we only focus on one customer at a time the quality of our work is concentrated only on your needs and our practice of exceeding expectations of excellence. Furthermore, you become part of our “referral” network so we recognize that we must perform our services to the highest quality possible.

The law gives you the right to hire any contractor to work on your property; additionally, no insurance carrier can guarantee the work of a contractor, regardless if they are part of a “contractor referral program” or not.

RECLAIM of Washington guarantees and carries warranties on all our work. At any point after mitigation/remediation services have been completed and prior to the initiation of restoration services,

RECLAIM of Washington will provide any secondary mitigation/remediation services necessary without dispute and at no charge.

Once your restoration has been completed, RECLAIM of Washington will provide any secondary mitigation/remediation services necessary at no charge if it is determined by a non-affiliated third party that the resulting damages are the direct result of a failure by RECLAIM of Washington to perform those services appropriately during the original mitigation/remediation process.

This warranty is valid for five years

Yes. If your insurance carrier denies you coverage or limits your coverage below your needs or you do not want to turn the project in as an insurance claim,

RECLAIM of Washington can assist with various financial options. Please communicate with our office to discuss those options.

Your insurance carrier represents your investment into coverage: you purchase an insurance policy and the insurance carrier manages that policy for you.

When a claim is opened to draw from that policy, you must authorize who is allowed to perform the work and accept the payments. Furthermore, when work is performed in your home or business, you must authorize the work to be done because you are the owner of that property.

Even if your insurance carrier refers a contractor to perform the work, you must directly authorize that contractor to perform the work. Insurance carriers take no direct responsibility for the work of who you hire.

Yes. If your insurance carrier denies you coverage or limits your coverage below your needs or you do not want to turn the project in as an insurance claim, RECLAIM of Washington can assist with various financial options. Please communicate with our office to discuss those options.